- All Parts returned to us during the months of March through September will be subject to a 15% re-stocking fee.
The exceptions to this policy are 1. Physical pulling errors made in our warehouse processing an order. 2. Prior approval for all returns must be granted via an Nevermow Robotics generated RMA. Parts returned to us during the months of October thru February
will NOT be subject to a 15% restocking fee, provided that: - Prior approval for the return has been requested and granted via an Nevermow Robotics generated RMA.
- A two-for-one offsetting order accompanies the return. Call tags will be issued free of charge ONLY for returns made due to:
- Physical pulling errors made in our warehouse processing an order.
- As a courtesy to our customers, we will make call tags available for an $8.00 flat fee for all other circumstances. The $8.00 charge will be deducted from the credit, along with re-stocking fees, if any. To qualify for any type of credit, a part must:
- Be current (not subbed to another part number or obsolete/NLA).
- Be in the original carton.
- Be in new and saleable condition.
- Have been purchased from us during the previous 24 months.
We recognize the importance of offering parts look-up for our wholesale/commercial customers when asked to. We have, and will continue to provide this service at no charge to our customers. Due to the complex nature of performing this service, we can assume no responsibility for any errors made as a direct result of our efforts. With that in mind, all parts returned because of parts look-up errors will be at the customers’ expense, i.e., call tags issued will be subject to the $8.00 charge outlined above. Additionally, all parts returned during the March thru September time frame will be subject to a 15% re-stocking fee as outlined above.